Mark has been working in the direct marketing-telemarketing industry for over 15 years and was Senior Vice President of direct marketing for Prudential Life Assurance (Thailand) prior to founding CWA. Mark has 3 years with Prudential building and managing “Prucall”, Prudential’s in-house direct marketing-telemarketing capability.

Previous to this Mark has held regional direct marketing-telemarketing roles for Prudential and ESG Direct, having been exposed to markets such as Taiwan, Hong Kong, Indonesia, Malaysia and Vietnam. Mark began his career in Australia during the ’80s with National Mutual (now AXA Australia).

Mark is the Chairperson of the Call Center Industry Association of Thailand and a regular columnist for the Bangkok Post