Caelan Wright Call Center Hotel

A new concept where you can take fully featured call center space as you need, on a short or long-term basis. We provide a highly flexible and cost effective service, with a level of management to suit your requirements.

Non Geographic Numbers

A range of free phone, local rate, national rate and premium rate numbers are available. Reporting is also available, offering live call statistics and important marketing data.

Structured Growth means bigger benefits Caelan Wright Call Center Hotel

Caelan Wright has a focused and defined  management strategy.  This assists in effectively managing expansion, recruitment of quality staff at all levels, reduction of attrition and encourages greater staff loyalty, not only to you but to your customers. By proactively managing our business , we promote closer links with our clients and we are also able to adjust and adapt to our clients needs as required.

Our call/contact center is fully flexible to meet your needs

We have the capacity to adapt by scaling up our Call Center to any size of campaign, both inbound and outbound. When the campaign is over, we can scale back down again.

Flexiblity can increase your profits

The ability to scale our Call Center up and down as required results in cost savings - savings that are passed on to you, our clients. We do not have the ongoing liability of significant fixed cost. This enables us to provide value for money.

Access to the latest technology and Innovation

All of our Call Center technology is state of the art, including advanced call scripting, automated email management systems, sales platform and speech recognition systems. Our sophisticated telephone system can handle up to 500 simultaneous calls. We offer you the benefit of these solutions without the liability of capital investment.

Keep your web customers interested

The importance of the internet is widely accepted, but it can be difficult to respond promptly and professionally to large volumes of email enquiries, leading to disappointment. Our unique Call Center email management systems will enable you to fulfil your promises and convert online enquiries into long-term customers.

We're still open when you're closed

Today's changing lifestyles mean customers often demand service around the clock. Our Call Center is available to take calls 24 hours a day, every day. Because your customers are important to us, there will always be someone at the end of the line.

We can enhance your reputation

By providing outstanding customer service in your own name, we can enhance your reputation and help to build your brand, with every call and contact that we take for you.