Overflow / Out of hours handling

A service that supplements your own Call Center and Contact Center facilities, offering extended opening hours and increased call capacity that is cost effective for you.

Brochure Lines

A response service for material such as brochures, information packs or application forms. This service can be provided by live agents or our automatic Speech Recognition solution.

Credit Card Order Lines

Live TSRs taking telephone orders for direct sales ranging from one-product one-price to multi-product multi-price offers, including handling the credit card transactions.

Helplines

TSRs aided by comprehensive product training and access to knowledge databases, will answer queries and provide help within a customer support environment.

Product Recall

A service that can be set up within 24 hours in an emergency, offering live support to customers with defective product, responding to national media campaigns. Replacement product can be sent to customers in conjunction with our fulfilment service.

Nearest Dealer

Callers are given information and directed to their nearest branch or local stockist through an as the crow flies postcode recognition system. Calls can be handled live by our agents, or using our automated Speech Recognition.